Questions 67- 69 refer to the following letter.

Customer Service Department

Red Van Airport Shuttle, lnc.

1530 Walnut Avenue

San Diego, CA 92025

To whom it may concern:

   I used your shuttle service for the first time when I needed a ride to the airport last week. The van arrived on time, so getting to the airport was not a problem; however, there was a discrepancy between the fare I was quoted and the fare I was actually charged. When I made reservations for three passengers, the phone operator said the first person would be charged $20.00 and each additional passenger would be charged $10.00. However, when we arrived at the airport, the shuttle driver charged each passenger in my party $20.00. I told him what I was quoted over the phone, but he insisted on the higher price. I finally ended up paying him what he asked for.

   I am disappointed by the lack of consistency among your employees.It is not my desire to ask for any compensation; however, I would strongly suggest that you train you staff more carefully so there is no confusion about the fares. I hope my letter will result in better service from your company in the future.

Sincerely,

Adam Taylor

67. What was the problem with the shuttle van service?（ ）

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